Withdrawal denied 8times

I've traded on the FITBELA EPRO Limited platform; the site itself is poor, and the customer service is pitiful, utterly unprofessional, and of no assistance. There are no contact details or assistance from trading managers. They wouldn't mind if you were in a pitch-black space. They asked for some documentation after my deposit today, which I immediately submitted, but the account was still limited. Despite this, they later emailed me to say that the account has been approved, but I'm still trapped. I was locked out of my account shortly after deposit and had to use AssetsClaimBack recovery service to get a refund, I later inquired about what had happened and was informed that the paperwork had not been authorized.